SHIPPING AND RETURN POLICY

Shipping

What is the cost of shipping?

For all orders above Rs. 990, shipping is done free of cost. A shipping charge of Rs 149 is applicable to all orders under Rs. 990.

How long will it take for the order to reach me?

Please refer the product page for estimated shipping and delivery timelines. From the time of order placed, it takes about 5-12 days for orders to reach you.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at support@lamia.com and we will try our best to resolve your issues.

My order has been shipped. Can I track it?

Once your order has been dispatched, you can track the order from My Order section.
You can track the status of your package 24 hours after your order is dispatched from
our warehouse or vendor location.

Returns, Refunds, Cancellations, and Exchanges:

Return Policy

Most products are eligible for return and replacement, with exceptions
clearly stated on the product page. To initiate a return or replacement, visit the ‘My Order’ section within 7 days of delivery, provided the product is unused, unworn, undamaged, and in its original packaging with all tags intact.

Return Process

Upon initiating a return request, our courier partners will arrange for item pickup within 3-5 business days. Refunds will be initiated once the pickup is completed.